Refund policy

At SmartPickShop, all sales are considered final. We do not offer refunds as a standard practice. Refunds are extremely rare and are only considered under the following circumstances:

• The item received is significantly not as described (wrong item, major undisclosed damage, or materially different from the listing)
• A genuine emergency situation has arisen that makes the transaction impossible to complete

How to Request a Refund If you believe your situation qualifies, you must contact us within 48 hours of receiving your item. All refund requests require supporting evidence, including photos and/or videos clearly showing the issue. Requests submitted without visual evidence will not be considered.

Each case is reviewed individually and at our sole discretion. Submitting a request does not guarantee approval. If approved, we will work with you directly to determine the appropriate resolution.

Exchanges Exchanges are accepted far more often than refunds and are our preferred resolution when an issue arises. That said, exchanges are still handled on a case-by-case basis. SmartPickShop will evaluate each exchange request with understanding and fairness — we aim to find a solution that makes sense for everyone involved. To request an exchange, contact us within 48 hours of receiving your item and describe the issue. Photos or videos are helpful but may not always be required.

Local Pickup Items For local pickup items, please inspect the item thoroughly before completing the transaction, as all sales are final once pickup is confirmed. Exchange requests for local pickup items must be raised before the buyer leaves with the item whenever possible.

To initiate a refund or exchange request, contact us at hello.smartpickshop@gmail.com.